Privacy 2017-03-30T04:32:48+00:00

Privacy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.privacy.gov.au.

“Paul Menti was as professional as he was patient.   Our situation was not easy, yet he pressed through the entire process with us, and I will certainly be giving him my further business and any referrals”

Peter & Debra Urquhart

“Thanks very much for your assistance in this matter, we both really appreciate the way you made everything run so smoothly ad we absolutely love our new place!!”

Emily Rehm

“Jon and I just wanted to say a big huge thank you for all the hard work that you put in while you were securing our mortgage.  Due to your high levels of professionalism you made the whole process as painless as possible.
We are now settling into our new home and loving it.So we wanted to take the time out to thank you again.  We look forward to doing more business with you in the future and recommending you to all of our friends. Thanks a million!”

Aveen and Jon Kerr

“Hi Paul, Thank you for your assistance with my loan. At 79yrs it isn’t easy to find a lender but you persisted until you found Vision Equity. Not satisfied with just anything but searching to find an equitable loan at the best interest possible. I truly appreciate all the time you have taken to ensure that everything went as smoothly and as quickly as possible (Even with a few obstructive actions by a company that will remain anonymous) and for constantly keeping me in the loop letting me know how we were progressing right up to settlement and what the final disbursements were. I have no hesitation in recommending you to friends and family. All good wishes.”

Margaret

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